Metro Hydrovac Toronto: Privacy Policy for Quote Requests, Site Information & Website Visitors

Last updated: October 4, 2026

This privacy policy explains how Metro Hydrovac Toronto ("we", "us", "our") collects, uses and protects personal information when you visit hydrovactoronto.ca, request a quote, call our dispatch line or book hydrovac, vacuum truck or related services in Toronto and the Greater Toronto Area. We follow the principles of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect information you give us directly, including:

Your name, phone number and the company or property you represent
Site addresses, intersections and project details you send with a quote request
Your confirmation that you are the property owner, project manager or an authorized representative
Ontario One Call locate ticket numbers, site plans and photos you share with us
Insurance claim numbers and adjuster contact details for emergency work
Billing details needed to invoice a job (payments are processed by our bank or payment provider)

When you use the website, we also collect basic technical information such as the page you submitted a form from, your browser type and approximate location, through standard server logs and analytics tools.

2. How We Use Your Information

To prepare itemised quotes and schedule hydrovac, daylighting, vacuum truck, sewer cleaning and rental work
To dispatch crews, verify locates and coordinate with utilities, municipalities and your site team
To produce job records such as photo logs, hour logs, depth sheets and disposal records
To support insurance claims when you ask us to share records with an adjuster
To invoice, collect payment and keep the business records required by law
To improve our website and understand which pages people find useful

3. How Our Quote Forms Work

Quote and contact forms on this site are delivered through a lead-capture service that emails your message to our dispatch team. The form records the page you sent it from so we know which service or city you were looking at. We do not publish an email address on this site; all written requests go through the Send a Message form.

We do not sell your personal information. We share it only when needed to do the work or meet legal obligations, for example with:

Ontario One Call, utility owners and municipalities for locates and permits
Licensed disposal facilities, where a waste manifest requires generator details
Insurance adjusters and restoration contractors, when you ask us to
Our accountants, lawyers and insurers
Authorities, when required by law

5. Job Site Photos

Our crews photograph locate marks, excavations, utilities and finished work as part of every job. These photos are kept in the job file. We do not publish job photos that identify your property or company without your permission.

6. Data Retention & Security

We keep job records for as long as needed for warranty, insurance, regulatory and tax purposes, then delete or anonymize them. We use reasonable physical, technical and administrative safeguards to protect your information against loss, theft and unauthorized access.

7. Cookies & Analytics

The site may use cookies and analytics tools to measure traffic and form submissions. You can block or delete cookies in your browser settings; the site will still work.

8. Your Rights

You can ask to access the personal information we hold about you, ask us to correct it, or withdraw consent for non-essential uses. Some records, such as invoices and disposal manifests, must be kept by law.

9. Contact Us About Privacy

Phone: (647) 251-8377
Written requests: Send a Message
Location: Toronto, ON

10. Hydrovac Service Cost Information

Because pricing questions often come in through our forms: our published rates start at $280-$350 CAD per hour for a standard hydrovac truck and 2-person crew with a 4-hour minimum. Full rate tables are on each service page.

11. Changes to This Policy

We may update this policy from time to time. The date at the top shows the latest version.