# Terms of Service | Metro Hydrovac Toronto URL: https://hydrovactoronto.ca/terms-of-service/ # Metro Hydrovac Toronto: Terms of Service for Hydrovac Excavation, Vacuum Truck, Cleaning & Rental Work Last updated: October 4, 2026 These terms apply when you use hydrovactoronto.ca or book work with Metro Hydrovac Toronto. A signed quote, purchase order or contract for a specific job takes priority over these general terms where they differ. ## 1\. Services Metro Hydrovac Toronto provides non-destructive excavation and vacuum truck services in Toronto and the Greater Toronto Area, including: - 24/7 Emergency Hydrovac [/emergency-hydrovac/ →](/emergency-hydrovac/) : 24/7 response for water main breaks, sewer backups and insurance claims, with time-stamped logs adjusters accept. - Daylighting & Line Locating [/daylighting-line-locating/ →](/daylighting-line-locating/) : Visual verification of buried fiber, gas, hydro and water lines before you bore, drill or dig. - Hydrovac Excavation [/hydrovac-excavation/ →](/hydrovac-excavation/) : Non-destructive digging with 3,000-4,000 PSI water and 27 inch Hg vacuum for potholing, backfill removal and confined space work. - Hydrovac Rentals [/hydrovac-rentals/ →](/hydrovac-rentals/) : Operated hydrovac truck rentals by the half-day, day, week or project. Our trucks, our operators. - Pile Hole Excavation [/pile-hole-excavation/ →](/pile-hole-excavation/) : Clean, plumb pile holes at foundation depth without auger strikes near buried utilities. - Sewer & Culvert Cleaning [/sewer-culvert-cleaning/ →](/sewer-culvert-cleaning/) : Pressure flushing and vacuum removal for storm drains, catch basins, culverts and grease traps. - Slot Trenching [/slot-trenching/ →](/slot-trenching/) : Narrow non-destructive trenches for fiber, conduit and irrigation through congested utility corridors. - Vacuum Truck Services [/vacuum-truck-services/ →](/vacuum-truck-services/) : Wet and dry vacuum truck work with 2,500-6,000 gallon tanks for industrial tanks, sumps, liquid waste and site debris. ## 2\. Quotes and Pricing All prices are in Canadian dollars (CAD). Rates published on this website are ranges; your quote confirms the rate for your job. Every quote itemises hourly rate, mobilization, disposal and locate fees separately. Hourly work carries a 4-hour minimum. Off-hours emergency work, weekends and statutory holidays are billed at the emergency, weekend or holiday rates shown on the quote. Applicable taxes (HST) are added to invoices. ## 3\. Locates and Site Information No excavation starts without a valid Ontario One Call locate covering the work area. On City of Toronto property, Toronto Municipal Code 847 also applies. You agree to share accurate information about site access, known private utilities, permits and hazards. Private utilities not marked by Ontario One Call are the property owner's responsibility to identify. ## 4\. Safety and Compliance Our crews work under Ontario Regulation 213/91 for construction projects and the CSA Z247 ground disturbance standard near utilities. We may stop or refuse work where conditions are unsafe, locates are missing or expired, or site requirements change without notice. Time lost to these conditions may be billable. ## 5\. Emergency Services 24/7 dispatch is offered for water main breaks, sewer backups and insurance claims. Response times are estimates and depend on traffic, weather and crew availability. Emergency invoices are itemised and include photo and hour logs on request. ## 6\. Rentals All hydrovac rentals include one of our operators. We do not rent trucks without an operator. Rental terms (half-day, day, week or project), standby billing and mobilization are confirmed in writing before the rental starts. ## 7\. Disposal Slurry, sediment and liquid waste are hauled to licensed facilities. Disposal is billed by load. If you require a waste manifest, you agree to provide accurate generator information. ## 8\. Cancellations and Changes Please give at least 24 hours' notice to cancel or move scheduled work. Late cancellations, or trucks that arrive to a site that is not ready, may be billed for mobilization and a minimum callout. ## 9\. Payment Payment terms are set out on your quote. Approved commercial accounts are invoiced; other work is due on completion. We accept credit card, EFT or wire transfer, cheque and invoice for approved commercial accounts. ## 10\. Workmanship Warranty We provide a written workmanship warranty on every job. If you have a concern about our work, contact us promptly and we will review it with you. ## 11\. Limitation of Liability We carry $5M commercial general liability and $2M property damage insurance, plus WSIB coverage. To the extent permitted by law, we are not liable for indirect or consequential losses, or for damage to unmarked or incorrectly marked utilities that could not reasonably have been identified. ## 12\. Website Content Content on this website, including text, images and rate information, is provided for general information. It is owned by Metro Hydrovac Toronto and may not be copied without permission. ## 13\. Governing Law These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. ## 14\. Contact - Phone: (647) 251-8377 [tel:+16472518377 →](tel:+16472518377) - Written questions: Send a Message [/contact/ →](/contact/) ## 15\. Published Hydrovac Cost Reference Standard hydrovac truck + 2-person crew: $280-$350 CAD per hour. Large tank (6,000 gal): $350-$450. Emergency off-hours: $450-$650. Weekend and statutory holiday: $500-$700. All with a 4-hour minimum.